Last Updated: November 9, 2026

At Paws & Claws LLC (“Paws & Claws,” “we,” “us,” or “our”), we understand how important your pets are to you. We also respect your privacy and the trust you place in us when sharing information about yourself and your pet.

Paws & Claws LLC provides personalized pet grooming services in Orem, Utah, with a focus on one-on-one care, pet comfort, and a welcoming grooming experience.

This Privacy Policy explains how information may be collected, used, protected, and shared when you visit our website, contact us, schedule a grooming appointment, or use our services.

1. Information We Collect

The information we collect depends on how you interact with our business.

Personal Information

When you contact us or inquire about grooming services, we may collect:

• Your name
• Email address
• Phone number
• Contact preferences
• Appointment requests
• Messages and inquiries
• Billing information, where applicable
• Other information you voluntarily provide

Pet Information

To better understand your pet’s grooming needs, we may collect information such as:

• Pet’s name
• Species and breed
• Age
• Size and coat type
• Grooming preferences
• Previous grooming experiences
• Temperament and behavior
• Relevant sensitivities or allergies
• Relevant health concerns
• Vaccination information, where applicable
• Special handling instructions
• Other information necessary to discuss or provide grooming services

This information helps us understand your pet’s needs and determine whether the requested grooming service is appropriate.

2. Appointment Information

When you schedule or request a grooming appointment, we may collect information regarding:

• Your requested service
• Preferred appointment date and time
• Pet’s grooming requirements
• Contact details
• Appointment status
• Special requests
• Previous grooming notes, where applicable

We may use this information to coordinate appointments, prepare for grooming services, and communicate important updates.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website’s configuration.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visits
• General website interactions
• Security and performance information

We may use this information to maintain website functionality, understand website performance, and improve the visitor experience.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies depending on the features and third-party services in use.

These technologies may help us:

• Maintain website functionality
• Remember certain preferences
• Understand website traffic
• Improve website performance
• Support appointment-related website features
• Maintain website security

You may manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Use Your Information

We may use personal and pet-related information to:

• Respond to grooming inquiries
• Schedule and manage appointments
• Understand your pet’s grooming needs
• Prepare for requested grooming services
• Communicate about appointment changes
• Discuss grooming options and care considerations
• Process applicable payments
• Maintain customer and appointment records
• Improve our services
• Maintain website security
• Prevent fraudulent or unauthorized activity
• Comply with applicable legal requirements
• Resolve disputes and protect legitimate business interests

6. Pet Health, Behavior, and Safety Information

Your pet’s comfort and safety are important considerations during grooming.

Information about relevant health concerns, sensitivities, behavior, or previous grooming experiences may help us decide how to approach an appointment.

We may use this information to discuss appropriate grooming options, handling considerations, and whether a service should proceed.

We encourage pet owners to provide accurate information about conditions that could affect the grooming experience.

Grooming is not veterinary care, and information provided by Paws & Claws should not replace advice from a qualified veterinarian.

7. Customer Communications

We may use your contact information to communicate regarding:

• Grooming appointments
• Scheduling questions
• Appointment confirmations
• Service changes
• Pet care instructions
• Customer inquiries
• Payment questions
• Other service-related matters

The specific communication methods depend on the systems and services used by the business.

8. Marketing Communications

Where permitted by applicable law, we may send promotional communications about grooming services, business updates, or other information.

You may request to stop receiving optional promotional communications by following any available opt-out instructions or contacting us directly.

Essential communications related to appointments or requested services may continue where permitted by law.

9. Payment Information

If payments are accepted through a third-party payment processor, the provider may collect and process payment information according to its own privacy policy and security practices.

Any payment information handled by Paws & Claws will be used only as reasonably necessary for legitimate business purposes.

The exact payment methods and online payment functionality should be confirmed before this policy is published.

10. How We Share Information

We may share information when reasonably necessary to operate our business or provide requested services.

Depending on the circumstances, information may be shared with:

• Website hosting providers
• Appointment scheduling providers
• Communication service providers
• Payment processors
• Business technology providers
• Accounting or professional service providers
• Authorities when disclosure is required by applicable law

We do not intend to disclose personal information for unrelated purposes without an appropriate legal basis.

11. Third-Party Services

Our website or booking process may use third-party services for scheduling, communications, payments, website hosting, or other business functions.

Independent third parties may maintain their own privacy policies and terms.

We encourage you to review those policies before providing information directly to another provider.

12. Pet Photos and Customer Content

Customers may voluntarily share photographs of their pets or grooming preferences.

If pet photographs or customer content are collected, they may be used to understand grooming requests or maintain relevant service records.

We will seek appropriate permission before using identifiable customer content or pet photographs for public promotional purposes.

13. Data Retention

We retain information for as long as reasonably necessary to:

• Manage grooming appointments
• Maintain relevant grooming records
• Respond to customer questions
• Maintain transaction records
• Resolve disputes
• Meet accounting and legal obligations
• Support legitimate business operations

Retention periods may vary depending on the information involved and applicable requirements.

14. Data Security

We take reasonable steps to protect information under our control against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic storage system, or transmission method can be guaranteed to be completely secure.

15. Your Privacy Rights and Choices

Depending on applicable law, you may have certain rights concerning your personal information.

These may include the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information, subject to applicable exceptions
• Ask questions about how your information is handled
• Opt out of optional marketing communications

We may take reasonable steps to verify your identity before responding to certain requests.

16. Children’s Privacy

Our website and services are intended for pet owners and individuals arranging grooming services.

We do not knowingly seek to collect personal information directly from children under 13 through our website where prohibited by law.

17. Third-Party Links

Our website may contain links to independent websites, social media platforms, booking services, or other resources.

We are not responsible for the independent privacy or security practices of websites we do not control.

18. Legal Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Protect customers, pets, or others
• Investigate suspected fraud or unlawful activity
• Protect our legal rights
• Establish, exercise, or defend legal claims

19. Business Transfers

If Paws & Claws LLC becomes involved in a merger, acquisition, restructuring, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, grooming services, technology, business practices, or applicable laws.

Updates will be posted on this page with a revised “Last Updated” date.

21. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Paws & Claws LLC
Contact Person: Chelsea Schaerrer
Location: Orem, Utah