Last Updated: November 9, 2026

Welcome to Paws & Claws LLC (“Paws & Claws,” “we,” “us,” or “our”).

These Terms & Conditions govern your use of our website and provide general information about our pet grooming services.

Paws & Claws LLC is a home-based pet grooming business in Orem, Utah, offering a personalized approach focused on individual attention, pet comfort, and responsible grooming practices.

By using our website or requesting grooming services, you agree to these Terms, subject to applicable law and any separate service agreement or grooming policies provided to you.

1. Our Grooming Services

Our listed services include:

• Full Grooming
• Bath & Brush
• Tidy-Up / Trim
• Nail Care
• Teeth Brushing

The availability of a particular service may depend on the pet’s species, breed, coat condition, size, temperament, and other relevant considerations.

Although the business identifies with the dog and cat grooming industry, cat grooming availability should be confirmed directly before an appointment is scheduled.

2. Our Grooming Approach

We focus on providing individual attention and a welcoming grooming experience.

Our one-on-one approach is intended to allow time to understand a dog’s grooming needs and preferences.

Every pet is different, and the grooming process may need to be adjusted based on the animal’s comfort, temperament, coat condition, or safety needs.

We do not guarantee that every pet will respond to grooming in the same way.

3. Appointments and Availability

Grooming appointments may be requested through the available contact or scheduling methods.

Submitting an appointment request does not necessarily guarantee a confirmed appointment.

Appointment availability depends on the business’s schedule and the suitability of the requested service.

Customers should review the appointment details and any applicable booking conditions before confirming.

4. Customer Responsibilities

Pet owners are responsible for providing accurate and relevant information about their pets.

This may include:

• Pet’s name and breed
• Age and size
• Relevant health conditions
• Allergies or sensitivities
• Behavioral concerns
• Previous grooming experiences
• Coat condition and matting
• Vaccination information when requested or required
• Special handling needs

Owners should disclose any information that could affect the safety or suitability of the grooming appointment.

5. Vaccinations and Pet Health

Pet owners are responsible for complying with applicable vaccination and animal-health requirements.

Any grooming-specific vaccination policy, documentation requirements, or eligibility conditions established by Paws & Claws should be communicated before an appointment.

Pets displaying signs of illness, contagious conditions, or other health concerns may need to have their appointment postponed or referred to a veterinarian.

Grooming services do not replace veterinary examinations, diagnoses, or treatment.

6. Pet Behavior and Safety

Pets may react differently to grooming equipment, unfamiliar handling, bathing, brushing, or nail care.

Owners should disclose known behavioral concerns, including previous biting, aggression, extreme anxiety, or difficulty being handled.

Where reasonably necessary for safety, a grooming service may be modified, interrupted, postponed, or discontinued.

The safety and wellbeing of the pet and groomer will be considered when deciding whether a service can proceed.

7. Matting and Coat Condition

A pet’s coat condition can affect the grooming methods, time, and services required.

Severe tangling or matting may make certain grooming techniques unsuitable or uncomfortable.

When additional coat care or a change in grooming approach is necessary, the options and any associated charges should be discussed with the owner before proceeding where practicable.

No specific dematting method or charge is established by these website terms.

8. Grooming Results

We aim to provide grooming services appropriate for each pet’s needs and condition.

However, the final appearance may vary based on:

• Breed
• Coat type
• Coat condition
• Matting
• Pet behavior
• Owner preferences
• Available grooming techniques
• Safety considerations

A requested hairstyle or finish may not always be appropriate or achievable.

If a requested style is unsuitable, alternative options may be discussed.

9. Nail Care and Teeth Brushing

Nail care and teeth brushing are among the services identified in our grooming menu.

These services are intended as grooming and routine care activities.

Teeth brushing does not replace professional veterinary dental examinations or cleanings.

Nail care may need to be adjusted or discontinued if a pet becomes distressed or the procedure cannot be performed safely.

10. Pricing

Grooming prices may depend on:

• Service selected
• Pet size and breed
• Coat type
• Coat condition
• Time required
• Additional grooming needs
• Other relevant service factors

Customers should confirm the applicable price before the appointment.

No specific grooming rate or price guarantee is established by these Terms.

11. Payments

Available payment methods and payment timing should be confirmed directly with the business.

If a third-party payment service is used, that provider may maintain separate terms and policies.

Customers are responsible for paying applicable charges according to the arrangements communicated before the service.

12. Cancellations and Rescheduling

If you need to cancel or change an appointment, please notify Paws & Claws as soon as possible.

Any cancellation notice period, late-arrival charge, no-show fee, or deposit requirement must be disclosed through the business’s actual booking policy.

These website terms do not establish a specific cancellation fee or deposit amount.

13. Drop-Off and Pickup

If grooming takes place at the business’s location, customers should follow the agreed drop-off and pickup arrangements.

Owners are responsible for remaining reachable during the appointment and collecting their pets according to the agreed schedule.

Any late-pickup fees or related policies must be communicated separately before they are applied.

14. Emergency Situations

If a pet experiences an unexpected health or safety concern during grooming, the groomer may stop the service and contact the owner.

Where immediate veterinary attention appears necessary, appropriate steps may be taken according to the owner’s authorization, the circumstances, and applicable law.

Any emergency veterinary authorization or payment responsibility should be documented in the business’s actual intake and service agreement.

Nothing in these Terms authorizes unnecessary treatment or eliminates rights protected by law.

15. Fleas, Ticks, and Contagious Conditions

Pet owners should disclose known flea or tick infestations, contagious conditions, or other issues that could affect grooming safety or the grooming environment.

The business may need to postpone or modify a service where appropriate.

Any specific additional treatment, cleaning, or related fee must be disclosed through an applicable service policy.

16. Photographs and Promotional Content

Photographs of pets may be taken or submitted for grooming reference or service-related purposes.

Where applicable, permission should be obtained before using customer-identifiable photographs or pet images for promotional content.

Customers may contact the business about concerns regarding the use of their pet’s photographs.

17. Veterinary Disclaimer

Paws & Claws LLC provides grooming services and does not represent itself as a veterinary medical provider.

Grooming recommendations are not intended to diagnose, treat, or cure medical conditions.

Pet owners should consult a qualified veterinarian for health concerns, dental treatment, skin conditions, injuries, or other medical issues.

18. Website Use

Visitors agree to use the website lawfully.

You may not:

• Submit fraudulent information
• Attempt unauthorized system access
• Introduce malicious software
• Interfere with website functionality
• Impersonate another person
• Misuse booking or contact features
• Reproduce protected website content without authorization

19. Intellectual Property

Unless otherwise stated, the business’s original website text, branding, photographs, graphics, and other materials are owned by or licensed to the appropriate rights holder.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except where allowed by law.

20. Third-Party Services

Our website or business operations may use independent providers for website hosting, communications, appointment scheduling, or payments.

Those providers may have separate terms and privacy policies.

21. Website Availability

We do not guarantee uninterrupted website access or that all website information will always be error-free or current.

Service descriptions, appointment availability, and other details may change.

Please confirm important information directly with the business.

22. Disclaimer and Limitation of Liability

Grooming outcomes depend on individual animals and circumstances.

To the extent permitted by applicable law, Paws & Claws LLC will not be responsible for indirect or consequential losses arising solely from website use or reliance on general website information.

Nothing in these Terms excludes or limits liability for negligence, injury, or other matters where such exclusion or limitation is prohibited by law.

Any additional responsibilities relating to grooming services should be addressed in the applicable service agreement.

23. Force Majeure

Appointments may need to be rescheduled due to emergencies, illness, severe weather, utility interruptions, or other circumstances outside reasonable control.

When possible, customers will be notified about relevant changes and available scheduling options.

24. Privacy

Information provided through the website or during the appointment process is handled according to our Privacy Policy and applicable law.

25. Governing Law

These Terms are intended to be governed by the applicable laws of the State of Utah, subject to mandatory legal protections.

26. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

27. Entire Agreement

These website Terms do not replace any separate grooming agreement, pet intake form, emergency authorization, or other service-specific document.

Any applicable service agreement will govern the relevant service matters to the extent permitted by law.

28. Changes to These Terms

We may update these Terms to reflect changes in our grooming services, website, business practices, or legal requirements.

Updated Terms will be posted on this page with a revised date.

29. Contact Us

For questions concerning these Terms or grooming services, please contact:

Paws & Claws LLC
Contact Person: Chelsea Schaerrer
Location: Orem, Utah